Zwrap not starting in 4R8 and 2018

Bug Reports
1

Hi, I just downloaded a trial of Zwrap and installed it on my 4R8. It initially seems to start ok and appears in the processes, but in a few seconds the window and process disappear and it stays hanging on “Zwrap is running. Please wait for process completion”.
However I don’t see the plugin window open … and it stays like that until I press esc. Any ideas why that might be?
I’ve 2 meshes in the scene a low res plane and a hires head.

Here is my set up if the info in neccesary:
Zbrush 4R8
Windows 10 64-bit
Processor Intel core i7-7700 4.20GHz
RAM 16GB
Graphics card NVIDIA GeForce GTX 1060 6GB

P.S. it seems like it should be running but the window is nowhere to be found.

P.S. P.S. I just tried it on 2018 as well on the same setup and it behaves the same way.

P.S. P.S. P.S. I stopped my antivirus (AVG) and windows firewall - no change at all.
The plug-in starts and immediately stops ( the process disappears).

This is starting to get really frustrating

2

I have the same problem. Please help.

3

Hi,

We are currently investigating this issue.
It seems that the plugin suddenly crashes, so we are preparing a version with the crash dump.

4

Hi,

It would be great if you can help us to find the source of the problem.
We have built a standalone application with our viewport and pre-loaded model of a teapot.
Please try to run 2 versions of our application (first one is working with .obj and .jpg data, and the second one is working with .GoZ data) and send us folder “_logs” which you can find inside the application folder.
The “_logs” folder has included 2 files: “logfile.txt” and ".dmp".
Sometimes Windows may create “.dmp” file here: C:\Users*username\AppData\Local\CrashDumps
They don’t contain your personal info, just only data about an issue which can happen.

Please send that data to alex@russian3dscanner.com

You can download test applications here:
https://downloads.russian3dscanner.com/Alex/OpenGLTest1.zip
https://downloads.russian3dscanner.com/Alex/OpenGLTest2.zip

5

Hi,
Thank you so much. Running the test right now!

6

Hello!
To everyone following this thread. The issue was solved by the R3DS team. As far as I’m aware there will be an update that contains the fix. :slight_smile: Thank you R3DS Team!